We cater to you…but today we didn’t…and we’re truly sorry

Earlier today, many of our valued corporate customers requested catering orders, some of which were for external meetings with various vendors, all scheduled to be delivered before Noon. Regretfully the orders were not processed in our computer system due to a technical issue which was not discovered until after the lunch hour. This resulted in many corporate customers not receiving their catering orders and thus, not able to provide lunch to their meeting attendees. We are deeply sorry for this error in our system and the resulting loss of customer orders.

Corporate Suits Catering has been serving the downtown Toronto corporate businesses for 10 years. Although we are a relatively new company in terms of the many caterers on the block, we have established our reputation on delivering the finest in gourmet food choices, compatible prices and on-time delivery. Today we failed many of our valued customers and for this we are truly sorry.

We have received all your feedback and are addressing each of your questions and concerns with the utmost attention. We resolve to ensure this technical error will not happen again. Our technical specialists have identified the computer system failure and have fixed the cause of the issue. We have been assured that this issue will not reoccur.

We know the value our daily blogs have been to our customers and even though we don't usually post blogs about minor catering misses, we wanted to be very transparent in this particular situation, as many of our customers were impacted.

Again, we apologize for the gross inconvenience we have caused and do hope that you will allow us to serve you again in the future. As our company tagline states, “We Cater to You”!  It is our mission to provide you with valuable service for many years to come.  Each affected customer will receive a catering voucher for double the value of their original catering order.

Cate Wilson, CEO, Corporate Suits Catering

Corporate Suits Catering